Politique d'annulation de commande

1. Order Cancellation Conditions

The order can be cancelled within 48 hours of its validation, provided that it has not yet been shipped. In this case, you can directly contact our customer service to proceed with the cancellation. If the order has already been shipped or if more than 48 hours have passed since its confirmation, cancellation is no longer possible.

2. Cancellation Procedure

To request a cancellation, please contact our customer service by email or phone, providing your order number, proof of payment and, if necessary, any other information that helps identify the transaction. Our team will process your request upon receipt. If the cancellation is accepted, we will inform you of the result and proceed with the refund within the expected timeframe.

3. Refund Procedure

After confirmation of the return, we will process the refund within 1 to 5 business days. The refund will be made via the same payment method used when ordering (Visa, MasterCard). We are committed to finalizing the process as quickly as possible after validation.

4. Contact

Shop name: Barbes-exotique

Phone: +33 617637382

Email:info@barbes-exotique.com

Address: 241 Avenue Victor Hugo, Fontenay-sous-Bois 94120, France

Opening hours: Monday to Friday, 09:00 to 18:00 (CET)